Policies

Booking & deposits

• Consultations are free and require no deposit. Treatment bookings require a small deposit that is applied in full to your treatment — it's a commitment, not an extra fee.
• Final treatment pricing depends on your personalized plan (per unit / per syringe) and is confirmed at your appointment before anything is done.
• All clients must be 18 years of age or older.
• New injectable clients must complete a consultation before their first treatment.

Rescheduling & cancellation

• Reschedule or cancel free of charge up to 48 hours before your appointment using the link in your confirmation email — deposits are refunded in full.
• Inside 48 hours, online changes close — please calland we'll do our best to accommodate you. Late cancellations may result in the deposit being retained.
• No-shows forfeit their deposit. Life happens — if something serious comes up, reach out and we'll be reasonable.
• Arriving more than 15 minutes late may require rebooking to protect the next client's appointment.

Your privacy

• Booking collects only what scheduling needs: your name, email, phone number, and any note you choose to leave.
• Your clinical records — signed consents, treatment details, and (only with your separate photo consent) clinical photographs — are kept as part of your health record, stored securely in Canada with access limited to your care provider. Photos are never used for marketing and are viewable only through private, expiring links.
• A few trusted services help us operate, each receiving only what its job needs: Stripe for payments (we never see or store your card number), our email provider for booking and care communications, and an AI assistant that answers general questions on this website — the assistant has no access to client records, and please don't share personal health details in that chat.
• We never sell your information, and we only send marketing email if you separately opt in. Booking-related emails (confirmations, reminders) are always sent.
• To access or correct your information, or to ask any privacy question, contact hello@example.com. We handle personal information in line with Alberta's Personal Information Protection Act (PIPA) and PIPEDA.

Medical disclaimer

Content on this site is for general information and isn't medical advice. Treatments are provided by a registered nurse following individual consultation; prescription medications require assessment and authorization by a licensed prescriber. Individual results vary.